We have asked our customers to only use water for essential purposes, and we would like to thank all of those who did reduce their overall water use. Unfortunately, it has not been enough to reduce demand to a typical level.
Therefore, we have been left with no choice but to restrict the use of hosepipes and sprinklers in Kent and Sussex until further notice – this is also referred to as a Temporary Usage Ban or TUBs.
We are taking this action to ensure we have enough water for both essential uses and to protect the environment.
This means that all domestic household customers, unless exempt, are not authorised to use a hosepipe or sprinkler at their homes. If they are exempt, they will receive an email or letter to confirm this.
We’re aware there are a number of leaks on the network, we’re working hard to fix these, and are prioritising the most urgent leaks.
Hot weather causes the ground to crack so pipes move and burst causing leaks. We have increased our efforts this summer, and there are more resources in the field using innovative technologies to find and fix leaks.